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Advanced search Customer Service Shipping & Delivery Privacy & Security Returns & Replacements Ski Suitability Guarantee Ski & Snowboard Warranty Boot Comfort Guarantee Childrens Buy Back Scheme Price Guarantee Shipping & Delivery We are proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you would like them sent, and we take care of everything, making sure your items are carefully packaged and arrive quickly. Goods are shipped using insured, traceable delivery services from TNT, Royal Mail or other couriers. 48 hour standard delivery is subject to stock availability and is from the date of despatch not the date of ordering. Due to the nature of winter sports it is not always possible to reorder goods that are out of stock, but we will endevour to do so and keep you informed at all times. We accept Paypal and all major credit and debit cards including American Express. Payment for goods will be taken up to 24 hours prior to despatching the goods. Deliveries are made between 8am and 6pm, Monday to Friday, with parcels requiring a signature. If there is no one at home, a card will be left to re-arrange delivery. Alternatively, please supply an address that can receive the parcel on your behalf. Our acceptance of your order commences when your order is despatched. At this point the purchase contract starts and you will be charged for the goods. Should your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date. Delivery to addresses in the UK should take 1 - 3 working days from when the order was placed. Allow extra time during holiday dates especially around the Christmas period. Delivery to Europe typically takes 3 - 5 working days from dispatch. Delivery to the rest of the world can take longer depending on where the parcel is headed. UK orders up to £50.00 - £3.95 UK orders of £50.01 and above - £5.00 UK Ski or Snowboard Equipment - £11.95 (48 hour service) Channel Islands, Scottish Highlands & Ireland - £5- £20 BFPO - £3.95- £11.95 Gift Vouchers - Free of Charge Mainland Europe - £15- £40 All goods sold will have the same guarantees as if they were purchased in store. Bindings will be supplied un-mounted in all cases, as it is not possible to safely set up snowboards without the rider being present. Binding set up is a free service instore. Skis and bindings will not be mounted when purchased unless we are in possession of your ski boot. For safety and compatibility reasons we will not mount by a boot sole length measurement. Should you not wish to send a boot to us, we will send the skis and bindings out to you un-mounted. You can take your skis, bindings and boots along with our receipt to our store and we will mount them free of charge. Please allow at least a couple of hours during busy weekends for this. Please take your receipt. Once a new pair of skis and bindings have been mounted (except for a ski and binding system set up where drilling is not required) they cannot be refunded or exchanged without incurring a ski suitability charge, see our ski suitability guarantee for details. Privacy & Security Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998. PCI security is encoded on all our websites Returns & Replacements For your peace of mind all purchases are covered by our 21 day exchange or refund promise. If you change your mind for whatever reason bring back the items to our stores, as new, with the original receipt and packaging and we will be pleased to offer you an exchange or immediate refund. Please see specific conditions shown below relating to equipment sales. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations Ski Suitability Gurantee We are so confident that we will help you select the right type and size of ski, we guarantee it. However if you are not happy with our recommendation, return the skis to us and we will exchange them. We reserve the right to make a rental charge of 25% of the skis value for each week of use. This guarantee covers the exchange of skis only and does not include a rental refund option. Your bindings will be refitted to any new ski selected where this is possible. The suitability guarantee is only valid for the season in which the skis are purchased. Ski & Snowboard Warranty This covers all manufactured defects in materials and workmanship for one year from date of purchase. The product will be repaired or replaced if approved by our service technicians. WHAT IS NOT COVERED * Damage caused by misuse, neglect or normal wear and tear. * Damage caused by improper storage, oxidized or rusted hardware. * Any type of impact damage resulting in cosmetic/top edge damage, i.e. top sheet chipping WHAT TO DO Return your product to the store. Also bring a proof of purchase showing you are the original purchaser of the product. The manufacturer will determine if the product is eligible for warranty. If so they will replace or repair it at no cost. We offer this guarantee in addition to your statutory rights. Boot Comfort Guarantee Try your boots at the shop for an hour or more. If satisfied, you must try them at home for a couple of days. If problems arise before your trip we will refit or change them at no extra cost. If the boots prove totally unsuitable once skied on and not more than 14 days use, you can return the boots and we will credit the purchase price less the comfort guarantee fee (approx. 33% of purchase price). Please note cash refunds will not be given and the comfort guarantee is valid only for the ski season in which the boots are purchased. Chidrens Buyback Scheme We all like to have nice new boots & skis that are fitted for us, but it is not practical to waste money when the kids grow so fast. With our buy back scheme you can buy the best equipment and take advantage of our fitting service and when the kids outgrow them you simply return the equipment to us and get 50% back in credit towards the new sizes. Price Guarantee We always endeavour to offer the best possible prices, but if you find the same product in stock with our competitor for a lower price (in the same size, colour and specification) we will be happy to refund the difference. Our Price Guarantee excludes sale or clearance items and is for the period of 60 days from purchase, or to January 31st for early season purchases

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