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Refund Policy

For your peace of mind all purchases are covered by our 14 days exchange or refund promise. If you change your mind for whatever reason and bring back the items to our store, as new, with the original receipt and packaging, we will be pleased to offer you an exchange or immediate refund. Please see specific conditions shown below relating to equipment sales. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations

Ski Suitability Gurantee

We are so confident that we will help you select the right type and size of ski, we guarantee it. However if you are not happy with our recommendation, return the skis to us and we will exchange them. We reserve the right to make a rental charge of 33% of the skis value for each week of use. This guarantee covers the exchange of skis only and does not include a rental refund option. Your bindings will be refitted to any new ski selected where this is possible. The suitability guarantee is only valid for the season in which the skis are purchased.

Ski & Snowboard Warranty

This covers all manufactured defects in materials and workmanship for one year from date of purchase. The product will be repaired or replaced if approved by our service technicians. WHAT IS NOT COVERED * Damage caused by misuse, neglect or normal wear and tear. * Damage caused by improper storage, oxidized or rusted hardware. * Any type of impact damage resulting in cosmetic/top edge damage, i.e. top sheet chipping WHAT TO DO Return your product to the store. Also bring a proof of purchase showing you are the original purchaser of the product. The manufacturer will determine if the product is eligible for warranty. If so they will replace or repair it at no cost. We offer this guarantee in addition to your statutory rights.

Boot Comfort Guarantee

Try your boots at the shop for an hour or more. If satisfied, you must try them at home for a couple of days. If problems arise before your trip we will refit or change them at no extra cost. If the boots prove totally unsuitable once skied on and not more than 14 days use, you can return the boots and we will credit the purchase price less the comfort guarantee fee (approx. 33% of purchase price). Please note cash refunds will not be given and the comfort guarantee is valid only for the ski season in which the boots are purchased.

Chidrens Buyback Scheme

We all like to have nice new boots & skis that are fitted for us, but it is not practical to waste money when the kids grow so fast. With our buy back scheme you can buy the best equipment and take advantage of  our fitting service and when the kids outgrow them you simply return the equipment to us and get 50% back in credit towards the new sizes.