Shipping & Delivery
Shipping & Delivery
We are proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you would like them sent, and we take care of everything, making sure your items are carefully packaged and arrive quickly. Goods are shipped using insured, traceable delivery services from Royal Mail and FedEx couriers. 48 hour standard delivery is subject to stock availability and is from the date of despatch not the date of ordering. Due to the nature of winter sports it is not always possible to reorder goods that are out of stock, but we will endevour to do so and keep you informed at all times.
We accept Paypal and all major credit and debit cards including American Express.
Payment for goods will be taken up to 24 hours prior to despatching the goods.
All Credit and Debit cards will go through our online Sage Pay gateway with the ultimate SSL Trustwave security certificate.
Deliveries are made between 8am and 6pm, Monday to Friday, with parcels requiring a signature. If there is no one at home, a card will be left to re-arrange delivery. Alternatively, please supply an address that can receive the parcel on your behalf. Our acceptance of your order commences when your order is despatched. At this point the purchase contract starts and you will be charged for the goods.
Should your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.
Delivery to addresses in the UK should take 1 - 3 working days from when the order was placed. Allow extra time during holiday dates especially around the Christmas period.
Delivery to Europe typically takes 3 - 5 working days from dispatch.
Delivery to the rest of the world can take longer depending on where the parcel is headed.
UK orders up to £50.00 - £3.95
UK orders of £50.01 and above - FREE
All UK Ski, Snowboard, Sports & Bike Equipment - FREE (48 hour service)
24 hour service is £7.50 ordered before 12am
Channel Islands, Scottish Highlands & Ireland - £5- £20
BFPO - £3.95- £11.95
Gift Vouchers - Free of Charge
Mainland Europe - £15- £40
All goods sold will have the same guarantees as if they were purchased in store.
Bindings will be supplied un-mounted in all cases, as it is not possible to safely set up snowboards without the rider being present. Binding set up is a free service instore.
Skis and bindings can be mounted when purchased, only if the correct millimetre size is given from the side of the ski boot heel. For safety and compatibility reasons finches can not be held responsible for any mail order purchases, unless we are in possession of your ski boot.
Should you not wish to send a boot to us, we will send the skis and bindings out to you un-mounted. You can take your skis, bindings and boots along with our receipt to our store and we will mount them free of charge. Please allow at least a couple of hours during busy weekends for this. Please take your receipt.
Once a new pair of skis and bindings have been mounted (except for a ski and binding system set up where drilling is not required) they cannot be refunded or exchanged without incurring a ski suitability charge, see our ski suitability guarantee for details.