Shipping & returns
Shipping & Returns
We are proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you would like them sent, and we take care of everything, making sure your items are carefully packaged and arrive quickly. Goods are shipped using insured, traceable delivery services from Royal Mail and FedEx couriers. 48 hour standard delivery is subject to stock availability and is from the date of despatch not the date of ordering. Due to the nature of winter sports it is not always possible to reorder goods that are out of stock, but we will endeavour to do so and keep you informed at all times.
We accept Paypal and all major credit and debit cards including American Express.
Payment for goods will be taken up to 24 hours prior to despatching the goods.
All Credit and Debit cards will go through our online Sage Pay gateway with the ultimate SSL Trustwave security certificate.
Deliveries are made between 8am and 6pm, Monday to Friday, with parcels requiring a signature. If there is no one at home, a card will be left to re-arrange delivery. Alternatively, please supply an address that can receive the parcel on your behalf. Our acceptance of your order commences when your order is despatched. At this point the purchase contract starts and you will be charged for the goods.
Should your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.
Delivery to addresses in the UK should take 1 - 3 working days from when the order was placed. Allow extra time during holiday dates especially around the Christmas period.
Delivery to Europe typically takes 3 - 5 working days from dispatch.
Delivery to the rest of the world can take longer depending on where the parcel is headed.
Standard Delivery(3-5 working days)
UK Mainland below £100 - £5.00 inc. P+P
UK Mainland orders above £100 - FREE Delivery!!
Next Day Delivery(1-2 working Days)
UK Mainland below £100 - £10.00 inc. P+P
UK Mainland orders above £100 - FREE Delivery!!
orders must be placed before 1pm
You can order online and simply Collect in Store
All goods sold will have the same guarantees as if they were purchased in store.
Bindings will be supplied un-mounted in all cases, as it is not possible to safely set up snowboards without the rider being present. Binding set up is a free service instore.
Skis and bindings can be mounted when purchased, only if the correct millimetre size is given from the side of the ski boot heel. For safety and compatibility reasons finches can not be held responsible for any mail order purchases, unless we are in possession of your ski boot.
Should you not wish to send a boot to us, we will send the skis and bindings out to you un-mounted. You can take your skis, bindings and boots along with our receipt to our store and we will mount them free of charge. Please allow at least a couple of hours during busy weekends for this. Please take your receipt.
Once a new pair of skis and bindings have been mounted (except for a ski and binding system set up where drilling is not required) they cannot be refunded or exchanged without incurring a ski suitability charge, see our ski suitability guarantee for details.
For your peace of mind all purchases are covered by our 14 days exchange or refund promise. If you change your mind for whatever reason and bring back the items to our store, as new, with the original receipt and packaging, we will be pleased to offer you an exchange or immediate refund. Please see specific conditions shown below relating to equipment sales. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations
Ski Suitability Gurantee
We are so confident that we will help you select the right type and size of ski, we guarantee it. However if you are not happy with our recommendation, return the skis to us and we will exchange them. We reserve the right to make a rental charge of 33% of the skis value for each week of use. This guarantee covers the exchange of skis only and does not include a rental refund option. Your bindings will be refitted to any new ski selected where this is possible. The suitability guarantee is only valid for the season in which the skis are purchased.
Ski & Snowboard Warranty
This covers all manufactured defects in materials and workmanship for one year from date of purchase. The product will be repaired or replaced if approved by our service technicians. WHAT IS NOT COVERED * Damage caused by misuse, neglect or normal wear and tear. * Damage caused by improper storage, oxidized or rusted hardware. * Any type of impact damage resulting in cosmetic/top edge damage, i.e. top sheet chipping WHAT TO DO Return your product to the store. Also bring a proof of purchase showing you are the original purchaser of the product. The manufacturer will determine if the product is eligible for warranty. If so they will replace or repair it at no cost. We offer this guarantee in addition to your statutory rights.
Boot Comfort Guarantee
Try your boots at the shop for an hour or more. If satisfied, you must try them at home for a couple of days. If problems arise before your trip we will refit or change them at no extra cost. If the boots prove totally unsuitable once skied on and not more than 14 days use, you can return the boots and we will credit the purchase price less the comfort guarantee fee (approx. 33% of purchase price). Please note cash refunds will not be given and the comfort guarantee is valid only for the ski season in which the boots are purchased.
Childrens Buyback Scheme
We all like to have nice new boots & skis that are fitted for us, but it is not practical to waste money when the kids grow so fast. With our buy back scheme you can buy the best equipment and take advantage of our fitting service and when the kids outgrow them you simply return the equipment to us and get 50% back in credit towards the new sizes.