RETURNS & REFUNDS
OUR RETURNS POLICY
We are happy to exchange or refund anything you've bought for up to 14 days from the date you receive it, so long as it’s in perfect, unused
condition. If you'd like to return or exchange an item you bought more than 14 days, then please email us about it first at [email protected]
Returning or exchanging an item does not affect your statutory rights. You’ll find the official cancellation policy within full our Terms & Conditions.
WANT TO RETURN SOMETHING?
With your order there will be a receipt attached. If you can attach this in your parcel when returning back to us or give us an email notifying that you want to return your order.
WHO COVERS THE COST OF RETURNING AN ITEM?
You’re responsible for the cost of returning items to us, but if you choose an
exchange, we’ll be happy to cover the cost of shipping things back to you.
ITEMS THAT YOU CAN’T RETURN...
Anything that’s missing its tags or isn’t in a perfect, new and unused condition, including all of its packaging.
Skis and ski bindings which have been mounted, because these will have been done to your specific requirements and can’t be resold. Underwear.
SOMETHING NOT WORKING? You have a 30 day right to reject faulty goods.
If you think your item’s faulty, please get in touch by emailing
[email protected] and we’ll do everything we can to help. Make sure you email or get in touch with us before you send the item.
If your item is still covered by the manufacturer’s warranty, we can facilitate your claim. The manufacturer may need to inspect it first, but once we confirm that it’s faulty, it will be repaired, replaced or refunded.
If it’s found not to be faulty, we wouldn’t be able to cover the cost of sending your item back to you, which is why it’s really important that you get in touch with us first. Don’t worry though, it’s pretty rare that this ever happens, and we’ll always do everything we can to help.